Frequently Asked Questions
Do you take Insurance?
Will my insurance reimburse visits with Dr. Chandra?
We will provide you with an itemized superbill that will include appropriate ICD (medical diagnostic codes) and CPT (procedure codes) for you to submit to your insurance for reimbursement after you have made payment to our office. Then, you can usually obtain claim submission forms on the website of your insurance carrier.
How often will I or my child need to be seen?
What are your rates?
Appointments with Dr. Chandra are $600 per hour.
New patient appointments are typically 1.5 – 2 hours long, and follow up appointments are typically 1 – 1.5 hours long.
Will the recommended laboratory testing be covered by insurance?
In addition, Dr. Chandra often uses tests from specialized laboratories to obtain more complete and sensitive measures of metabolic issues. The cost of these tests vary and Dr. Chandra does her best to minimize costs and clearly discuss payment options with her patients. Fees are always paid directly to the labs.
What conditions does Dr. Chandra see?
Would Dr. Chandra be able to function as a primary care doctor?
Will you help me taper off my psychiatric medications?
Does Dr. Chandra do psychotherapy?
Does Dr. Chandra prescribe psychiatric medications?
Patients who are on a more complex regimen (multiple psychiatric medications including mood stabilizers, and/or anti-psychotic mediations) or who require frequent medication adjustments may be required to maintain a relationship with the doctor who originally prescribed the medications or a psychopharmacologist (a psychiatrist who manages complex pharmaceutical regimens).
Do you prescribe long term antibiotics for Lyme disease or other tick borne infections, similar to ILADS doctors?
Can I do appointments over the phone or internet?
For Existing Patients
I recently had a first appointment with Dr. Chandra. When should I or my child come in for a follow up?
I have a follow up appointment scheduled. When should I complete the ordered test(s)?
Do I use the patient portal or email to send messages to your office?
Please use the patient portal for any medically related questions that contain confidential information. All messages containing medical information that needs to be reviewed by Dr. Chandra or included in your chart must be sent by the patient portal.
How do I sign onto the patient portal?
How do I send messages from the patient portal?
Will I be able to view lab orders and test results from the patient portal?
You can view test results and ordered labs in the “Labs and Medical Info” section of the patient portal.
How do I upload medical information and documents to the patient portal?
Where can I find and purchase the recommended supplements?
Patients are in no way obligated to purchase supplements from our office. As always, they are free to purchase these products from any trustworthy and reputable source, such as the supplements manufactures or another doctors office, that they may choose. However, we caution against purchasing supplement from any non-reputable third-party retailers where there may not be quality control about the authenticity of the product and conditions in which the supplements are stored and transported or their freshness.
If you need supplements in between visits, we will make every effort to send them within 24 hours after you have contacted our office and they should arrive within 2 business days in the Bay Area.
Existing patients may purchase supplements through our office by calling, emailing, or sending a message through the patient portal. For fastest processing, we recommend that you send an email to firstname.lastname@example.org.
I have new labs or other information that I would like to send to Dr. Chandra. How do I send this information to her?
Our office fax is 650-433-5870
I would like to share records from your office with another doctor or healthcare practitioner. What is the best way to do that?
Usually, this is sufficient information for other practitioners.
If you would like us to send more complete records to another office, please give us 7-10 business days to forward the records. There will also be a fee for all records sent from our office . The cost for records will generally be $10 to $30 depending on complexity.
To have records sent:
- Complete, sign and upload the release onto the patient portal. You can also fax the release to 650-433-5870
- Send a message to our office indicating that you would like records sent. Please include the doctor’s name, phone number, and address and fax. Please also indicate that you give us permission to charge your credit card on file for sending the records.
I don’t recall if I have any testing I need to complete. Will I be able to get this information from the patient portal?
Where should I complete the tests that Dr. Chandra recommended?
- Rima at San Carlos Quest (Call in advance to makes sure that Rima is available on the day and time that you plan to go to the station.) The San Carlos Quest will process Genova diagnostics, Doctor’s Data, and IGeneX kits. They will not process Spectracell kits. For other labs, please call the particular lab office directly
- 1100 Laurel Street San Carlos CA 94070
- (650) 593-9279
- Open Medicine Institutes (OMI is now requiring that appointments be made in advance for all pediatric blood draws.)
- OMI completes all specialty test kits.
- Mountain View (650-691-8633)
- Lafayette (925-290-1822)
For routine blood work we recommend that you go to:
We have accounts with these lab draw stations and will have access to your test results and will be able to track them.
If you are planning on having the kits completed at another location, such as your local hospital, we recommend that you call them in advance to make sure that they are able to draw blood for the specified specialty kit.